Privacy Policy for uContact – TikTok Integration

Last updated: May 2026

This Privacy Policy describes how Orade («we», «us», or «our») collects, uses, and protects information when you use the uContact Integration application («the App») to connect with TikTok.

1. Information We Collect

To provide omnichannel customer service capabilities, the App requests access to TikTok’s APIs using the dm.readonly and dm.write permissions (scopes). This access allows us to:

• Read incoming direct messages from customers directed to your TikTok Business account.
• Send text and media responses to your customers seamlessly through the uContact agent interface.

2. How We Use the Information

Messaging data is used exclusively to route conversations to your customer service agents within the uContact platform. We do not use, sell, or analyze message content for marketing, advertising, or training external artificial intelligence models.

3. Data Retention and Security

Data in transit is encrypted and processed temporarily to enable real-time interaction. Your TikTok Access Tokens are stored securely using industry-standard AES-256 encryption and are never shared with unauthorized third parties.

4. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team at: support@orade.com.